You will find here the answers to some of the common questions on our software. If you do not find what you are looking for, you may contact us at support@terrasol.com.

Question 1 : Installation : silent mode

It is possible to use Terrasol installers in silent mode (no questions are asked  but the progress of the installation is visible on the screen) or very licentious mode (absolutely nothing is displayed in this mode).

  • Software installation: download the installation file of the software to be installed from our Catalogue.
    Two commands are possible:

{filename_to_run} /silent
Or
{filename_to_run} /verysilent

 

When silent or very silent mode is used, the Thales Runtime and Java are not installed.
It is therefore possible to install all Terrasol software one after the other without any problem.

{filename_to_run} -i -nomsg

 

MsiExec.exe /i amazon-corretto-8.x.y.z-windows-x64-jre.msi /qn

 

You need to replace x/y/z with the correct version number to match the freshly downloaded file.
It is the final /qn switch that determines the silent launch.

Question 2 : I need to create a c2v file to Terrasol software

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 3 : INSTALLATION – I am looking to install Terrasol software on Windows 10®. Which key drivers should I use?

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 5 : Is it possible to connect to the network hardlock from a different office ?

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 6 : Network software license activation

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 7 : After following the detailed procedure, ‘clients’ do not see the network hardlock. How can I solve this problem?

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 9 : I’ve just installed Plaxis software and Terrasol software hardlock doesn’t work anymore. What should I do ?

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 10 : Windows 10 : Font size too small

Display management has changed in the latest editions of Windows 10. This evolution affects the display of Talren and Foxta. In order to avoid this inconvenience, you can perform the following operations:

1 – Locate the Java installation directory used by your software in the Terrasol software log files:

These log files can be found here: C:\Program Files (x86)\Terrasol\{name of the software}\log

– Open the most recent logxxx.txt file , with the Notebook

– Locate the following entry : Java home

This entry indicates the installation directory:

C:\Program Files (x86)\Java\jrexxx (distributed by Oracle)

or

C:\Program Files\Amazon Corretto\jrexxx (distributed by Amazon)

2 – Open the directory Java used by the software

3 – Open the jrexxxx\bin\ subdirectory

4 – Right-click the Javaw.exe file

5 – Click on the Properties menu

6 – Display the Compatibility tab

7 – Area Parameters, settings  Replace the high PPP scaling behavior chek box

8 – Drop-down list, select System (and not “advanced”)

9 – Validate

xxx indicate the Java version