FAQ

You will find here the answers to some of the common questions on our software. If you do not find what you are looking for, you may contact us at support@terrasol.com.

Question 1 : Installation : silent mode

It is possible to use Terrasol installers in silent mode (no questions are asked but the progress of the installation is visible on the screen) or very licentious mode (absolutely nothing is displayed in this mode).

Software installation: download the installation file of the software to be installed from our Catalogue.
Two commands are possible:

{filename_to_run} /silent
Or
{filename_to_run} /verysilent

When silent or very silent mode is used, the Thales Runtime and Java are not installed.
It is therefore possible to install all Terrasol software one after the other without any problem.

Installation of the Thales Runtime: download the latest version from our web page
License Activation/ License Manager: Sentinel Admin Control Center / Thales Sentinel^® Run-time Environment 8.31 and use the command below for installation (haspdinst_xxx_IXMZK.exe where xxx is the version number):

{filename_to_run} -i -nomsg

Java installation :
go to the download page https://docs.aws.amazon.com/corretto/latest/corretto-8-ug/downloads-list.html
Download JRE x64 for Windows in MSI format
The installation is launched with the following command:

MsiExec.exe /i amazon-corretto-8.x.y.z-windows-x64-jre.msi /qn

You need to replace x/y/z with the correct version number to match the freshly downloaded file.
It is the final /qn switch that determines the silent launch.

Question 2 : Windows 10 : Font size too small

Display management has changed in the latest editions of Windows 10. This evolution affects the display of Talren and Foxta. In order to avoid this inconvenience, you can perform the following operations:

1 – Locate the Java installation directory used by your software in the Terrasol software log files:

These log files can be found here: C:\Program Files (x86)\Terrasol\{name of the software}\log

– Open the most recent logxxx.txt file , with the Notebook

– Locate the following entry : Java home

This entry indicates the installation directory:

C:\Program Files (x86)\Java\jrexxx (distributed by Oracle)

or

C:\Program Files\Amazon Corretto\jrexxx (distributed by Amazon)

2 – Open the directory Java used by the software

3 – Open the jrexxxx\bin\ subdirectory

4 – Right-click the Javaw.exe file

5 – Click on the Properties menu

6 – Display the Compatibility tab

7 – Area Parameters, settings Replace the high PPP scaling behavior chek box

8 – Drop-down list, select System (and not “advanced”)

9 – Validate

xxx indicate the Java version