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Home / Licenses / Check the prerequisites / Activate a new single-user key / Need help to activate a single-user key
This page provides various tools to check your computer’s configuration. After each point, check that your software launches normally.
- If it does, your software is ready to be used
- If not, you can continue with the next steps
We recommend that you follow the instructions below, in order:
- Check the settings: License Manager Terrasol (LMTS)
- Open port 8443
- Thales Sentinel Admin Control Center
- Manual procedure via LMTS
- Manual procedure via Sentinel LDK RUS
1. Check the settings: License Manager Terrasol (LMTS)
a. From the Terrasol software home window
- Click on the button at the bottom of the home window to open the Keys / Licences Information window then
- Click on the Open Terrasol License Manager button
Note whether the single-user key is recognised in the Choose a licence key drop-down list.
b. From Terrasol License Manager
- Go to the Diagnostic tab
- Click on the Run Diagnostic button.
It is up to your IT department to resolve the cases marked in red.
c. License Keys tab
- Check the availability of the update of your key using the Reload button
- Click on the Update button
2. Open port 8443
The key is not updated after the previous steps
Make sure port 8443 is open to access the EMS portal:
Open Windows Powershell and type the following command:
Test-NetConnection activation.terrasol.setec.fr -p 8443
- If the port is correctly opened, you will get the following response:
TcpTestSucceeded : True - If this port is not open, please contact your IT department to request that this port be opened to allow communication with our Sentinel EMS server.
Once port 8443 is open and communication with EMS Portal is re-established, please follow the above steps again.
3. Thales Sentinel Admin Control Center
If the above steps do not activate your new single-user key, a few checks should be done:
- Connect the purple USB key to your computer
- Access the Admin Control Center
- In the EMS URL section, make sure the following address is registered: https://activation.terrasol.setec.fr:8443
The following red message is normal, ignore it:
– English: “HTTPS support is currently disabled. See the ‘Access Log’ in the Options pane for details.
– English: “Currently, HTTPS Support is disabled. Click “Access Log” in the Options pane for details.” - Accessing the EMS Customer Portal
- Go to the Update License tab
- Click the Update License button.
If the operation is successful, you will receive the following confirmation message: Licenses updated successfully.
When you launch the software, you will be able to read your key information, including your company name, which will appear in your software’s print reports, and the key’s expiration date.
4. Manual procedure via LMTS
In order to better understand your situation, please send us the information requested below.
Generate the C2V file from LMTS
- From the home window of the software,
- Click on Key Information / Licences then
- Click on Open LMTS
- License keys tab, select the key concerned, click on Generate the c2v file
A window will open allowing you to send this information by email to Terrasol technical support. Please fill in the requested information and explain the context of your request:
- Specify the difficulty you met (explanations, screen prints, etc.) and
- Send the screenshots of the following pages:
5. Manual procedure via Sentinel LDK RUS
If your environment does not allow access to the Terrasol server, you can consult the Manual procedure for single-user or network key activation.
