I’ve already installed the latest hardlock driver, my hardlock is connected and lighted, but the software won’t find it. What should I do ?
If you connected several Terrasol hardlocks (for example one for Talren and one for K-Rea), only one of them will be found by the computer. Disconnect the hardlocks that you are not using right now (only one hardlock should remain connected). The last dongle will then be found by the computer. If you need to use several programs at the same time, contact-us for a hardlock exchange: we will provide you with a single hardlock including all the software you bought. You will then be able to use all these programs at the same time on the same computer.
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